Refund Policy

Product Quality & Replacement Policy

• 30-minute inspection period after purchase (exceptions noted in product descriptions).
• Contact support immediately after purchase, regardless of business hours.
  Response must be within 30 minutes for request consideration.
• For Brute Force accounts (accounts with owners), guarantee covers only:
• • Successful login
  • Correct account status/date
• No exchanges/refunds after successful login.
• Password changes prohibited on same-owner accounts (owner may reclaim).
• No exchanges/refunds if account doesn’t work in your country—check before purchasing.
• Account origin may not be listed due to new laws—claims about origin post-purchase not accepted.

Replacement Request Requirements:

• Store-issued Note/Order Number
• Invalid account(s) or order email address
• Problem description (list inactive accounts, *screenshot if requested)
• For blocked autoreg accounts: send photo of proxy’s personal account with request

Video Evidence for High-Value Orders

• For items ≥100 RUB, video proof required for replacements.
• Video must show:
• • Payment moment
  • Item download from store
  • Login attempt
• Copy data via right-click only—CTRL+C videos not accepted.
• No spliced/edited videos—single continuous recording required.

Refund Policy

• All sales final—no refunds for purchased goods/services.
• If refund necessary, credit issued to user’s in-store balance only.
• No balance withdrawals—funds usable only for store purchases.